Making an Online
Reservation
Check
Availability and Rates
Make a
Reservation
Review/Cancel a Reservation
Security and
Guidelines
Multiple Room
Reservations
Customer Service
General Information
Allure Hotels offers interactive, real-time access to room and
rate availability, enabling you to book the best rates
instantaneously through the Internet. You are able to retrieve
rates directly from our central reservation system, and see them
on your screen within seconds.
Clicking on the reservations hypertext phrase or word on any
hotel property page will take you directly to the page to check
that hotel's availability and rates. To view and/or cancel a
reservation, click on the link to Review or Cancel a
Reservation.
You must be using Microsoft Internet Explorer, Netscape or
another Web browser that uses the same security scheme as
Netscape. Using an incompatible Web browser will result in an
error message from our secure Netscape booking server. This is
designed to protect you since everything you enter will be
secure -- credit card, name, dates, etc.
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Check Hotel Availability
and Rates
To check availability and rates, click
on the "Check Instantly Rates and Availability" button on a
hotel's information page or the "Check Rates" link on the search
results list.
Property Name:
The hotel you have selected. This information is filled in for
you.
Arrival Date:
The date you will be arriving at the hotel (defaults to today's
date)
Departure Date:
The date you will check out of the hotel (defaults to tomorrow's
date)
Number of Adults:
The number of adults staying in the room (select 1 - 4)
Frequent Traveler Membership:
(Optional)
Hotel Frequent Traveler ID number. Only the frequent guest
number for the hotel chain being requested should be entered.
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Make a Hotel Reservation
Once the hotel returns the rates
available for the time period you have requested, you may scroll
and review the rates and their descriptions. In order to make a
reservation, click on the "Select Rate" button next to the
desired rate. The Booking Request Form will display once you
have selected a rate. You must have a secure Internet browser
(Ex: Netscape or Microsoft Internet Explorer) in order to
proceed any further in making a hotel reservation.
The Booking Request Fields are (all fields are mandatory unless
noted below):
- First Name:
First name of the guest
- Last Name:
Last name, or surname, of the guest
- Telephone
A telephone number for the guest
- Email Address:
An Email address for the guest. A confirmed notification of
the reservation will be sent to this Email address. If the
reservation is subsequently canceled, a cancellation
notification will also be forwarded to this Email address.
For security purposes, any notifications sent to Email will
NOT contain credit card numbers.
- Street Address, Suite or Apt.
Number, City, State, Zip Postal Code, and Country:
A mailing address for the guest.
- Credit Card Type:
Click on the button next to the credit card you will be
entering.
- Credit Card Number:
All hotel reservations made online require a credit card
number to guarantee or retrieve the reservation. Since the
booking form is a secure transaction, the credit card number
will be encrypted for security purposes.
- Expiration Date:
Enter the month and year expiration date of the credit card.
An example of the format is 12/99.
- Non-Smoking -or- Smoking:
Select your preference for either a non-smoking or a smoking
room. This field is optional.
- Special Requests:
Once the form is complete, click on the
"Send Form" button. Either a single reservation or a list of
reservations that meet the search criteria will display. If you
wish to cancel a reservation, click on the "Cancel This
Reservation" link. The reservation cancellation request will be
transmitted to the hotel for immediate processing. A reply is
normally received within 7 seconds. Also, a confirmation of your
canceled reservation will be sent to your email address. If you
wish to re-send a reservation confirmation to the original email
address, click on the "Send Details via e-mail" link. If you do
not wish to cancel the reservation, simply select an item from
the jump bar, or use your browser's page back function to return
to a previous page, or exit your web browser.
If your reservation has been confirmed, a notification will be
displayed on your screen, and a copy sent to your Email address.
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Review/Cancel a Reservation
To review or cancel an existing hotel reservation booked on the
Internet, click on the "Review or Cancel a Reservation" link on
the jumpbar. The "Review or Cancel Hotel Reservations" form will
appear. The first step is to retrieve a reservation. You have
two ways to do this, by Name and Credit Card or by Name,
Confirmation Number, and hotel chain.
- First Name:
First name of the guest
- Last Name:
Last name, or surname, of the guest
- Confirmation Number:
The confirmation number returned by the hotel during the
reservations process.
Once the form is complete, click on the
"Send Form" button. Either a single reservation or a list of
reservations that meet the search criteria will display. If you
wish to cancel a reservation, click on the "Cancel This
Reservation" link. The reservation cancellation request will be
transmitted to the hotel for immediate processing. A reply is
normally received within 7 seconds. Also, a confirmation of your
canceled reservation will be sent to your email address. If you
wish to re-send a reservation confirmation to the original email
address, click on the "Send Details via e-mail" link. If you do
not wish to cancel the reservation, simply select an item from
the jump bar, or use your browser's page back function to return
to a previous page, or exit your web browser.
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Security Information and
Guidelines
Due to the openness and accessibility
of the Internet, guidelines have been established on the number
and type of transactions an individual may attempt. These
guidelines are listed below:
- One Booking per Credit Card per
Hotel per Day.
This means that a customer may confirm one booking per
credit card per hotel per day. Reservations may be made at
different hotels on the same day using the same credit card.
- Email Information
Sensitive information such as Credit Card Numbers and
Expiration Dates will not be sent through the Email system.
All sensitive information will be encrypted utilizing
your browser's secured functions.
- Security
All reservations and forms used to retrieve reservations
send information in an encrypted format.
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Multiple Room Reservations
For the safety of the hotels, the online reservation system only
allows one reservation (for up to 4 rooms) per hotel per credit
card per day. To make more than one reservation at a hotel in a
single day please contact our
Travel Reservations Center
and speak to a reservationist who can make all the reservations
for you.
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Customer Service
Travel Reservations Center
- Reservations Center Hours: Open 24
Hours a Day, 7 Days a Week
Customer Service is available Monday through Friday, 9 AM
through 5:30 PM, EST (Add 5 Hours to Times for GMT)
- TOLL FREE 1-866-467-8344,
USA and Canada
- +1 972-894-1173, International.
Give Promo Code 5180 when calling.
- +1 972-894-1221, Fax
Or, send email to
rickboyd@shaw.ca
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